Use Single Sign-On (SSO)
This is an authentication method that allows you to sign in using one set of credentials to multiple applications ie J+ Community and J+ Scribe. For example, in the image below, you can select the 'Continue with Google' option. Please note, the other 'Continue with...' options will be available soon.
By using this method, you will no longer need to enter a username and password each time you log in. We recommend this option.
You can find more information on how Single Sign-On in Auth0's privacy policy, but don't hesitate to email us at creator.support@jellyfish.com if you have any questions.
If you're experiencing an issue while trying to log in to J+ Community, it's likely due to browser cookies and tracking protection. You can try using a different browser – we recommend using any browser other than Internet Explorer.
Depending on what browser you're using, please follow these steps to solve the issue:
Firefox
On Firefox, Options > Privacy & Security > Enhanced Tracking Protection > Choose "Standard" or "Strict" : Not "Custom", clear data and try again
Chrome
On Chrome Settings > Advanced > Site settings > Cookies > Allow sites to save and read cookie data
Please only use this link to log in to J+ Community.